Refund Policy

Refund Policy

Last Updated: 19 December 2025

This Refund Policy applies to all services booked through Suvidhas, operated by HRK SERVICES. By using our platform, you agree to the terms outlined below.

1. General Refund Policy

  • Refunds are subject to the nature of the service booked and the stage at which cancellation occurs.

  • Not all services are eligible for refunds.

  • Any refund, if applicable, will be processed only through the original payment method.

2. Advance / Partial Payment

Some services require an advance or partial payment to confirm the booking.

  • If a service has partial payment enabled, the advance amount is mandatory and non-refundable once the booking is confirmed.

  • The remaining amount may be paid after service completion via online payment or Cash on Delivery (COD), where applicable.

3. Cancellation & Refund Eligibility
3.1 Customer-Initiated Cancellation
Cancellation TimingRefund Eligibility
Before service confirmationFull refund (if payment made)
After confirmation but before service startRefund as per service policy
After service has startedNo refund
No-show by customerNo refund
3.2 Service Provider Cancellation

If a service is cancelled by the service professional or due to unavailability:

  • A full refund of any amount paid will be processed.

  • Alternatively, the user may choose to reschedule the service.

4. Non-Refundable Cases

Refunds will not be provided in the following cases:

  • Services already delivered or partially completed

  • Advance / partial payment for confirmed bookings

  • Incorrect service selection by the user

  • Delay caused due to incorrect address or unavailability of the customer

  • Violation of platform terms or misuse

5. Refund Processing Time

  • Approved refunds are processed within 5–10 business days.

  • Refund timelines may vary depending on the payment provider or bank.

6. Wallet Refunds (If Applicable)

  • Refunds may be credited to the user’s Suvidhas wallet in certain cases.

  • Wallet balance can be used for future bookings and is non-transferable.

7. Dispute Resolution

If you believe a refund has been wrongly denied:

  • Contact customer support with booking details.

  • Each request will be reviewed on a case-by-case basis.

  • HRK SERVICES reserves the final right to approve or reject refund requests.

8. Policy Changes

  • This Refund Policy may be updated at any time.

  • Updated policies will be published on the Platform with a revised date.

  • Continued use of the Platform constitutes acceptance of changes.

9. Governing Law

This Refund Policy is governed by the laws of India, and disputes shall be subject to Indian jurisdiction.

10. Contact Information

For refund-related queries or requests:

📧 Email: suvidhas.universe8@gmail.com
🏢 Business Name: HRK SERVICES
🌐 Website: https://suvidhas.com

Acknowledgement

By booking a service on Suvidhas, you acknowledge that you have read and agreed to this Refund Policy.

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